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Frequently Asked Questions
Q. Who can place orders through the storefront?
A. The storefront is available to approved First Eagle employees and departments for business-related purposes, including conferences, client meetings, recruiting, onboarding, and internal events.
Q. How do I contact customer service regarding my order?A. The Halo Customer Service team is available Monday through Friday from 8:00 am to 5:00 pm CST. Please email firsteagle-CS@halo.com.
Q. How can I change or cancel my order?A. Please contact the Halo Customer Service team at firsteagle-CS@halo.com.
Q. How long does an order take to ship?A. After your order is placed, it will ship within 1-2 business days. Orders are shipped from Sterling, IL using UPS Ground.
Q. Who should I contact for rush requests or urgent event needs?A. Contact the First Eagle promo team at promos@firsteagle.com prior to placing your order to review alternate shipping options.
Q. What is the return policy?A. Please contact the Halo Customer Service via email at firsteagle-CS@halo.com to advise them of your return request. Halo Customer Service will review return options with you.
Q. I forgot my password, how can I reset it?A. Please email the Halo Customer Service team at firsteagle-CS@halo.com.
Q. Do you restock sold out products?A. Yes, all sold out products will be restocked as quickly as possible.
Q. I’m having trouble logging in, what do I do?A. Please contact the Halo Customer Service team at firsteagle-CS@halo.com.
Q. How do I track my order?A. If your order was placed under your account, please ensure you are logged in to your account to view this tracking information. Under your account you will find “View Orders.” Once the order has been shipped, tracking information will be available. A shipment notification will also be emailed with tracking information.
Q. Where do I order First Eagle marketing literature?A. The process for ordering First Eagle marketing literature remains unchanged. Please continue to place orders for printed marketing materials through “FEIM New Orders” in Salesforce.
Q. What should I do if I need an item that is not listed in the storefront?A. Contact the First Eagle promo team at promos@firsteagle.com for sourcing support.
Q. Are all products in the storefront pre-approved for use?A. Yes. All items available in the storefront have been reviewed and approved for branding and business use. Items priced over $50 require additional compliance reporting in PTA.
Q. Can I use externally sourced products with the company logo?A. To maintain brand consistency and quality standards, all branded merchandise should be sourced through the approved storefront or First Eagle promo team.